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The insert of Valance did not fit Valance properly. Returned to Blinds to Go over a week ago.

We called for status of our issue, the associate said he had no knowledge of the Valance we had returned to the Carle Place, NY location. We then called back 3 separate time's to no avail. NO answering of the phone by an associate, an abrupt hang up after listening to recording. Please call 516-739-****as of yesterday the only answer one received was the recording.

In the past we have purchased many Blinds at this locations which can be verified. We had Never experienced such Poor and Terrible Customer Service!

I then called your Consumer Service and spoke to a helpful gentleman named Ernest which was going to look into the matter and get back to us. Something so simple shouldn't be so frustrating!!!

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

Blinds To Go Pros: At first very helpful and polite.

Blinds To Go Cons: Terrible customer service, Terrible customer service after purchase.

Location: 203 Old Country Road, Carle Place, NY 11514

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