Linda H Sws
map-marker Stoughton, Massachusetts

Damaged goods

Installation day arrived with all blinds damaged. After waiting 3 months and having removed all window treatments the installer could not do anything. I called store to discuss options only yo be told they would call me back. 5 hours later no return call. I spent over $2,000.000. I want a refund. Very dissatisfied. My order was delayed over a month now they are damaged...
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Preferred solution: Full refund

User's recommendation: Definitely not

1 comment
BlindsToGo

Hi Teneka, we are sorry to hear about the experience you have had. Would you please provide your order number for us so we can help look into this right away for you and help to rectify any issues at hand? Thank you!

janice M Ywk

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Verified Reviewer
| map-marker Middletown, Pennsylvania

Warranty issue

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Roman shade (89") purchased 7/1/20 and installed 7/16/20. Plastic pull chain broke with blind in partially open position. Reported and requested repair 10/28/20, 12/2/20 and 12/8/20. Sun now fading my rug. Was told that blind would be removed, chain replaced with metal and blind reinstalled. Langhorne store (Order 509601). No activity. I don't usually read reviews, but this will be a lesson for me.
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Pros:
  • Product met my needs

Preferred solution: Let the company propose a solution

User's recommendation: Stick with Levelor or Bali, may cost more, but last many years.

Laura W Bbx

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Verified Reviewer
| map-marker Markham, Ontario

Poor Service

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I set up an appointment for measurements at my new home. The person from BTGO never showed up.

I called store and they told me to wait. I waiter 3 hours. No show. Had to reschedule.

Ordered blinds in August. Was told they would be installed Nov 6. Called to see if any chance of them being installed earlier. Rep at store said he would look into it and call me back.

Never did. Now blinds are in. Called to ensure installation set for Nov 6. Rude manager said I can give you any info until you pay balance.

I paid and now he said no installer until Nov 11. I told him he needed to stick to agreement of Nov 6 as I already took time off work for installation. He said he guarantees nothing. I asked him to check and call me back.

Left message basically saying tough luck.

Extremely rude person. Would never buy from this company.

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Loss:
$300
Pros:
  • At first very helpful and polite
Cons:
  • Terrible customer service after purchase

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t deal with blinds to go

2 comments
BlindsToGo

Hi Laura, we are so very sorry to hear about your experience with us. Could you provide the order number and if possible the person you spoke with/dealt with?

We will contact the showroom on our end and discuss with them.

Were you able to get the install for 11/6 or is it scheduled for tomorrow still? please let me know how we can help - we want to make things right.

BlindsToGo

Hi Laura, we are so very sorry to hear about your experience with us. Could you provide the order number and if possible the person you spoke with/dealt with?

We will contact the showroom on our end and discuss with them.

Were you able to get the install for 11/6 or is it scheduled for tomorrow still? please let me know how we can help - we want to make things right.

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Lashandra Wfb
map-marker Ossining, New York

Bad customer experience

You have an order for Lucy Martinez of Tarryrown, NY that was placed In November and in Limbo when I checked with the Hartsdale NY store 2 weeks ago. This is my second experience with your company in the last 6 months, and I'm extremely disappointed by your inability to meet deadlines and poor tracking of orders. Can someone please call my cell # 914-589-****. Thanks, Ed
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1 comment
BlindsToGo

Hi Lashandra, we are sorry to hear about the experience you have had. Would you please provide your order number for us so we can help look into this right away for you and help to rectify any issues at hand? Thank you!

Gregory H Lxf

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Verified Reviewer

Terrible product!!

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Blinds do not close completely (1/2 inch space between slats) which lets in a lot of light. Tilting and raising mechanism is very temperamental, and you need to jiggle blinds to adjust slat angle. Purchased wo sets of blind, one does not easily raise. Must be "coaxed."
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Cons:
  • Terrible customer service after purchase

Preferred solution: Full refund

User's recommendation: Buy elsewhere.

Cathy K Xuh

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Verified Reviewer

Poor Customer Service, Terrible product

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Purchased 3 cascading motorized shades for $2,000 plus dollars last year (respectively). 1 of the shades appears to have seized up. For past 3 days I have called the store, who tells me to call installer, who doesnt return call. I call back store, and am Im told 'Huh, guess you need a different installer'. Noone has reached out. When they took my payment, they were more then accomodating. This is my 2nd bad experience. Shame on me for THINKING your company stood by their product
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Pros:
  • Nice and easy
Cons:
  • Terrible customer service after purchase
  • Break

Preferred solution: Deliver product or service ordered

User's recommendation: Look around, certainly not worth the aggravation included in their prices

1 comment
BlindsToGo

Hi Verle, we are sorry to hear about your experience with us. We will always fix any blind that has an issue as is custom by our lifetime warranty - were you able to reach an installer?

Please let me know if you need help in this matter still and I will be sure to get it rectified right away. Which store were your dealing with?

Eric S Ezi
map-marker London, Ontario

Damaged goods

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Ive made 5 trips back and forth pickup and returning failed blinds to go. Ive waited almost 3 months to get my blinds and what I paid for. You have serious Quality Control /Inspection issues!
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Loss:
$100
Pros:
  • No pros
  • At first very helpful and polite
Cons:
  • When i made my complaint i was very disatisfied
  • Terrible customer service after purchase
  • Poor follow up to order

Preferred solution: Full refund

User's recommendation: Save your money, go elsewhere

1 comment
BlindsToGo

Hi Lanessa, let us first apologize for the experience you have had thus far. Which store were you dealing with?

We would really like to help to rectify this issue - Please let us know the order number as well so we can look into it and help to rectify the problem at hand. Thank you for your patience.

Fuck Y Ghn
map-marker Turbotville, Pennsylvania

Canceled my order

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They charged my card without permission. I cancelled and got the same thing for half the price.
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Loss:
$100000

Preferred solution: Apology

User's recommendation: Try elsewhere

Charles H Ply

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Verified Reviewer
| map-marker North York, Ontario

Unacceptable delivery delays bad attitude customer service at Dufferin Avenue Toronto store

Checked online at expected delivery wait time for solar shade blinds. It said 3 weeks. Went straight to store where I was informed it was four weeks. Okay waited till 4 1/2 weeks had passed only to be informed by a bad attitude that the now again delayed maybe will be ready in 6 weeks no the manager has gone home at 5pm. Called before 5 pm requesting to speak with said person. Offers $50 voucher for next order like that will ever be used. Dont buy from this place. I am a repeat customer who has shopped at both Montreal and Toronto stores for many years. EXTREMELY DISSATISFIED DONT SHOP HERE!!!!
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Pros:
  • No pros
Cons:
  • Failed to meet delivery date on product needed for house sale

Preferred solution: Full refund

1 comment
BlindsToGo

Hi there, we are sorry to hear about this issue. Please message us the best number to reach you at and we will have someone reach out to you right away to help rectify the issue(s). Thank you for your patience.

Jo ann B

Bad service

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Long story would prefer a call. Please 973 462 ****. Thank you. Jo Ann Brady
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Preferred solution: Let the company propose a solution

1 comment
BlindsToGo

Hi Ayumi, we will send you a personal message as well as have someone from Customer Service contact you as well.

Brian H Ezw

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Verified Reviewer
| map-marker Barrie, Ontario

BUYER BEWARE

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I have to say that "Blinds to Go" is a Company that doesn't care about Customer Satisfaction or Service ... but is all about collecting the money ... Once they have it, ... they leave you hanging with their Defective Products. I would recommend buying your blinds from anyone but them .... You will be saving yourself from a lot of Aggravation ...
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Loss:
$100
Pros:
  • Buyer beware
Cons:
  • When i made my complaint i was very disatisfied
  • Poor follow up to order
  • Lack of warranty

Preferred solution: Full refund

User's recommendation: STAY AWAY FROM BLINDS TO GO ...!!!

1 comment
BlindsToGo

Hi there, we are sorry to hear about this experience you have had with us. We care very much about our customers..

please message us the best number to reach you at and we will have someone reach out to you right away to help rectify the issue(s). Thank you for your patience.

Anonymous
map-marker Toronto, Ontario

Poor customer service

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Not only they were late providing the blinds but also they did not communicate the reason for the delay. Did not return our calles neither emails,basically, they ignore customers. They offered us 20% discount over the phone for the delay and inconvenience. Then they turned around and sent an email to us confirming 10% discount. Unbelievable! This is ridiculous. DON'T USE THEM!!!! THEY TAKE YOUR MONEY AND DO NOT PROVIDE THE SERVICE YOU DESERVE. IT'S NOT WORTH IT. Pay a smaller company and enjoy their service and commitment instead.
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User's recommendation: Dont use them. Poor customer service!!!

1 comment
BlindsToGo

Hi there, we are sorry to hear about this issue. Please message us the best number to reach you at and we will have someone reach out to you right away to help rectify the issue(s). Thank you for your patience.

Patrick S Twh
map-marker Brooklyn, New York

Terrible treatment of customer.

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Went to Blinds to Go on 4 th Ave Brooklyn. Picked out blinds for two windows. Total with installation came to a little over $900. No issue with the price or the service thus far. I left a 50% deposit. I then asked to use the men’s room at which point the salesman said their only bathroom was for employees only. I told him needed to use a restroom quickly and I would only be two minutes. The salesman stuck to his guns and said the manager doesn’t want “strangers” using the restroom . I said I’m not someone who just walked in off the street and also I just spent almost $1,000. Needing to get to restroom soon I asked where I might find a bathroom. The salesman said to try Staples which is behind blinds to go. I ran into that store and someone pointed out where the bathroom was. I was relieved(literally) and appreciative and even picked up a few items that I needed. I was thinking how staples treated me more like a human being and Blinds to Go would not let me use their restroom despite being a paid customer who has used their store many times. At that point I went back and asked to cancel my entire order which they did. The salesman was not apologetic and mother was the manager who I called the next day. I called customer service who was apologetic and offered me a $50 coupon which I declined. I didn’t think that store deserved my business.
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Loss:
$66
Pros:
  • Nice blinds
Cons:
  • Shabby treatment
  • Terrible customer service after purchase
Reason of review:
Poor customer service
Loretta R Zfs

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Verified Reviewer
| map-marker Paramus, New Jersey

Find a different store for purchase

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I ordered vertical blinds on 12/06/19, paying extra for installation. On 12/13, installer came to measure. I was told 10-12 days for delivery. On 12/20, I checked on order and found out nothing had been done to place the order. I cancelled the order and was told that I had to pay $44 for measuring work done. Not only will I not have the blinds, it will cost me $44. Since this was the mistake of Blind to Go, they should have covered this cost along with the apology for terrible service.
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Loss:
$44
Pros:
  • At first very helpful and polite
Cons:
  • Terrible customer service
Reason of review:
Order processing issue

Preferred solution: Full refund

Anonymous
map-marker Roseland, New Jersey

Ask for discount

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I have purchased well over $1500 of pleated shades and they refused to give me a discount code saying that they only offer a mere up to $50 if you join the email..every other online store offers promotions ..this is outrageous!!!
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