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1.6 Based on 12 reviews
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Attention Customer service. In reference to my order under 647-522-6035 installed at 5000 Montclair NDG , Quebec H4W 2K6. The installer never called my dad in Montreal in advance on Friday Spet.23/2016. I John Miller live in Toronto and feel that it was not right for the installer the day before he promised he would call my dad who is an 83 year old man in advance at 3:30 PM to confirm time. He called me instead where I live in Toronto and... Read more

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Ordered 22 blinds from them and was told I would have them in 5 days and then they told me 10 days. It is now 15 days and not even a phone call. Left a message for salesman but not a word

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Blinds To Go - BTG should stand for bendover & touch the ground
1 of 2

we ordered 4 blinds online and were charged $132.00 dollars for them which we promptly paid. Two days later we received a call that due to a computer glitch in their system a mistake was made and the order would be over $900.00 You imagine what kinda of incompetence we dealt with talking to their customer service and they refuse to honor the contract commitment for which we paid and will not make these blinds. They are without a doubt the most... Read more

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Ordered blinds for kitchen window and patio door. Window blinds too short. Replacements promised, but did not arrive until I reminded them. When they did come they were still too short. We checked our measurements were correct, as ordered And we were told we would have to pay extra to get correct length. The patio blinds had numerous faults in the weave. We sent photos and again were promised replacements which we had to remind them about.... Read more

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We placed an order on July 6th and confirmed by email the measurements the same day so as to validate and activate the order that was then supposed to take three days. Having not heard from them by the following week we dropped by to find out that they didn't read the email so the order wasn't activated. So they activated it and we are still waiting by July 17th. If this doesn't have any traction by tomorrow, I'm cancelling the visa payment. ... Read more

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I have always gone to our local Blinds to Go for my window treatments. 2 months ago I went to the store and was not happy with the service. The salesperson was not helpful at all in helping me with what options I had. 2 weeks ago I thought I will try again. I want to replace some of my window treatments. The salesgirl gives me a swatch book to look at. I said can you work up a price for this, this, and this. While she was doing that I walked... Read more

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Your company an products suck!!!!!

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I bought eleven blinds about ten months ago. For that single order i needed to return to the store six times because of parts missing or a defect. I would get home only to find they had not given me the right part or another problem would exist!!! I went to lower a blind this morning and found one side not lowering. Another trip back and she tells me i need to go home and measure window and call back. I asked her if they were replacing or... Read more

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We bought two large custom-made blinds from Blinds to Go to fit our front bedrooms in the house we moved in. Over the years, the blinds malfunctioned and we returned one to have it replaced under their "lifetime" warranty. They refused, claiming it wasn't their blind! Because several years had passed and I didn't have the receipt, I ended up ordering and paying for a new one. When the other one broke recently, they said the same thing: Not our... Read more

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I'd be very surprised if any of the positive reviews on this site are posted by real customers and not Blindstogo employees. The products are poor qualify and they offer no discussion around returns or replacements - a policy which is not displayed anywhere on their website as visible terms and conditions. I'd suggest that trading standards should investigate them as I imagine that there are a lot of customers who have quite simply been robbed... Read more

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